Policies

We offer a free ride from or to the Victoria International Airport for 2 or less guests between the hours of 8:00 am and 9:00 pm. We can also transport 2 or less guests from and two the BC Ferries at Swartz Bay to our property for $10.00 each way. Taxis are available at the airport and ferry terminal.

When you arrive we will check you into your accommodation, give you a key or digital lock code and show you where you can park. We will also provide information for such as barbecue, wifi, televisions, propane gas fireplace, air conditioning, kitchen appliances and laundry facilities.



TRANQUILITY POLICY/AGREEMENT
Guest accommodations will be quiet after 10pm.

Accommodations have a booked maximum capacity of people at any given time. If more people are staying over they will be charged $25.00 each.

As the registered guest, you are responsible for any damages to the suite and/or any public area of the hotel caused by you or your guests. The fees associated with any damages include, but are not limited to, the replacement costs for damaged item, linen, towels, breakage of hotel property, and/or additional cleaning costs required as a result of the damage.

Any extra visitors must be registered with owners upon their arrival.

Management reserves the right to refuse entry to any guest who is deemed to be bringing excessive alcohol onto the property. Alcoholic beverages may be consumed on the property only.

Please be aware of any excessive music, TV volume, loud speaking or any other noise that could disturb our other guests and/or neighbors.

In the event that management receives a noise or disturbance complaint(s) from a neighboring guest against your accommodation, the following will apply:
* One (1) warning will be issued to the registered guest(s) for any complaint received prior to 10pm.
* Should a second complaint be received before or after 10pm, all unregistered guests will be asked to immediately leave and escorted off of the property. * Any complaint received after midnight can result in the immediate eviction of everyone in the accommodation including the registered guest(s). There will be no refund issued for the room.

Coles Bay Vacation Retreat takes the safety, comfort, security and tranquility of all guests and residents seriously. We are committed to ensuring the Coles Bay Vacation Retreat experience is relaxing and enjoyable for all. In accordance with this objective, Coles Bay has developed a Tranquility Agreement that is in place at all times.



NON SMOKING POLICY

Coles Bay Vacation Retreat is a non-smoking vacation rental. A charge of $250 will be applied to the room bill of the registered guest should deep cleaning be required due to occupants smoking in the room.



CREDIT CARD REQUIREMENTS

A credit card is required at the time of booking to guarantee the reservation. The registered guest responsible for the room must be at least 21 years of age and must provide a valid credit card in their name.



CHECK IN POLICY
Minimum Check In Age is 21
Check In Time is 4 pm
Check Out Time is 11 am
Early ins depend on accommodations being ready. Dropping off luggage early and freshening up can be accommodated if we are notified in advance.



SECURITY DEPOSIT

A minimum security deposit of $250.00 CAD will be pre-authorized on a credit card at check in. The pre-authorization hold will be released at check-out, however please be advised that it can take up to 10 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is willfully or negligently damaged, the deposit will be withheld in full and applied to all repair and replacements costs. Should the costs exceed the $250.00 deposit, the full cost will be applied to the pre-authorized credit card.



PET POLICY
No pets allowed.



CANCELLATION POLICY

Reservations cancelled
• 2 weeks in advance will not be charged.Under 2 weeks the first night will be charged and under 7 days the whole stay will be charged.
• Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance, will be charged the full amount of their reservation booked.

Change in the length or dates of the reservation may result in a rate change.
Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.Special Requests



EXTRAS

Adult Rollaway bed/cot – $25.00 per day, plus taxes. Subject to availability. Cannot be guaranteed in advance and will be confirmed at time of arrival.
Crib – No charge. Subject to availability. Cannot be guaranteed in advance and will be confirmed at time of arrival.
Washer & Dryer – No charge.

Due to the availability and/or nature of a special request, we are unable to confirm the request at the time of booking or prior to the arrival date. We will do our best to accommodate all special requests at check in on the day of arrival, but requests are not guaranteed.

Thank you very much for choosing Coles Bay Vacation Retreat! We hope you enjoy your stay.